Asher, Mike <br/><br/>
Managing quality in the service sector 

 - 1ra. ed. 
 - Lima   Kogan Page  1996 
 - 222 p. 
<br/><br/> The evolution of quality management. Competing technologies for improvement. An integrated framework for improvement. Turning a mission into an agenda for action. Understanding business processes. Using statistics to monitor process performance. Introduction to control charts. The construction of X and R charts. The X moving range chart. Understanding process capability. Monitoring processes for error. Self- measurement. Why performance measurement fails. Opportunities for innovation. Case study: Trumplington Health Authority.  
<br/><br/><label>ISBN: </label>0-7494-1954-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ADMINISTRACION DE EMPRESAS<br/>GESTION<br/>SERVICIOS
<br/><br/><label>Dewey Class. No.: </label>658.4  / A82/1996