000			01343nam a2200289Ia 4500
005			20200108013749.0
008			171011s9999||||xx |||||||||||||| ||und||
020			_a0-7494-1954-7
040			_cUC&G
041			_aInglés
082			_a658.4 _bA82/1996
100			_aAsher, Mike
245		0	_aManaging quality in the service sector
250			_a1ra. ed.
260			_aLima _bKogan Page _c1996
300			_a222 p.
520			_aThe evolution of quality management. Competing technologies for improvement. An integrated framework for improvement. Turning a mission into an agenda for action. Understanding business processes. Using statistics to monitor process performance. Introduction to control charts. The construction of X and R charts. The X moving range chart. Understanding process capability. Monitoring processes for error. Self- measurement. Why performance measurement fails. Opportunities for innovation. Case study: Trumplington Health Authority.
650			_aADMINISTRACION DE EMPRESAS
650			_aGESTION
650			_aSERVICIOS
900			_9737
900			_9739
900			_9738
902			_9744
942			_cLIB _2ddc
999			_c368 _d368