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Managing quality in the service sector
Tipo de material:
TextoIdioma: Inglés Detalles de publicación: Lima Kogan Page 1996 Edición: 1ra. edDescripción: 222 pISBN: 0-7494-1954-7Tema(s): ADMINISTRACION DE EMPRESAS | GESTION | SERVICIOSClasificación CDD: 658.4 Resumen: The evolution of quality management. Competing technologies for improvement. An integrated framework for improvement. Turning a mission into an agenda for action. Understanding business processes. Using statistics to monitor process performance. Introduction to control charts. The construction of X and R charts. The X moving range chart. Understanding process capability. Monitoring processes for error. Self- measurement. Why performance measurement fails. Opportunities for innovation. Case study: Trumplington Health Authority.
| Tipo de ítem | Biblioteca actual | Signatura | Estado | Fecha de vencimiento | Código de barras |
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Libro
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Biblioteca Central | 658.4 A82 / 1996 / ej. 1 | Disponible | BUMA16100929 |
The evolution of quality management. Competing technologies for improvement. An integrated framework for improvement. Turning a mission into an agenda for action. Understanding business processes. Using statistics to monitor process performance. Introduction to control charts. The construction of X and R charts. The X moving range chart. Understanding process capability. Monitoring processes for error. Self- measurement. Why performance measurement fails. Opportunities for innovation. Case study: Trumplington Health Authority.
